CRGP Automation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit crgpautomation.com or use our services.
1. Information We Collect
We may collect the following types of information:
- Contact Information — name, email address, phone number, and business name when you fill out a form or book a call
- Usage Data — pages visited, time spent on site, browser type, and referring URLs collected through analytics tools
- Call Data — when you use our AI Receptionist service, call recordings, transcripts, and caller information may be processed and stored
- Payment Information — billing details processed securely through Stripe; we do not store credit card numbers
- Communications — emails, messages, or other correspondence you send to us
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI Receptionist and web development services
- Respond to inquiries and communicate with you about your account
- Process payments and send invoices
- Send service-related updates and notifications
- Analyze usage to improve our website and service quality
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers — third-party tools we use to operate our services (e.g., Stripe for payments, Google Calendar for scheduling, VAPI for voice AI, n8n for automation)
- Legal Requirements — if required by law, court order, or government authority
- Business Transfers — in the event of a merger, acquisition, or sale of assets
All third-party service providers are required to handle your data in accordance with applicable privacy laws.
4. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. We use Google Analytics to understand how visitors interact with our site.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts from the AI Receptionist service are retained for 90 days by default unless otherwise agreed in your service agreement.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Data portability — receive a copy of your data in a structured format
To exercise any of these rights, contact us at crgpautomation@gmail.com.
7. Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure payment processing via Stripe, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: crgpautomation@gmail.com
- Website: crgpautomation.com
- Location: Illinois, United States